At Wandenyong Collections we want you to love what you buy. If something is not right, we will help you exchange it or get your money back.

Return Window

You can request a return or exchange within 7 days of receiving your order.

Conditions for Returns

• The item must be unused, unwashed and unworn (other than trying it on).
• The item must be in its original packaging with all tags and labels attached.
• You must have proof of purchase (order number or receipt).
• For hygiene reasons, underwear, socks, pillow cases and other personal or bedding items that have been opened cannot be returned unless they are faulty.
• Items bought on clearance or marked as final sale cannot be returned unless faulty.

Wrong, Damaged or Faulty Items

Please check your order when it is delivered. If you receive a wrong, damaged or faulty item, contact us within 48 hours with your order number and a photo of the item. We will replace it or refund you at no extra cost, and we will cover the delivery costs.

Change of Mind and Size Exchanges

If the item is in perfect condition and you simply changed your mind or need a different size or colour, we will gladly exchange it or refund you. In this case the customer pays the delivery cost of returning the item and of sending the replacement.

How to Return an Item

• Call or WhatsApp 0720 439 917 or email info@wandenyongcollections.co.ke with your order number and the reason for the return.
• Our team will confirm whether the item qualifies and arrange collection, or you can drop it at our shop in Westlands, Nairobi.
• Once we receive and inspect the item, we will process your exchange or refund.

Refunds

Approved refunds are sent via M-Pesa to the number used for payment within 3–5 working days after we receive and inspect the returned item. Original delivery fees are refunded only if the item was wrong, damaged or faulty.

Need Help?

Call or WhatsApp 0720 439 917 or email info@wandenyongcollections.co.ke. We are happy to help.