Frequently Asked Questions

Browse our shop, click Add To Cart on the items you like, then go to your cart and click Checkout. Fill in your name, phone number and delivery location and place your order. We will call or WhatsApp you to confirm before dispatch. You can also order directly by calling or WhatsApping us on 0720 439 917.

We offer Pay on Delivery. You pay when your order arrives, either in cash or via M-Pesa. Please do not send money to any number other than the one our team gives you when confirming your order.

Yes. We deliver within Nairobi and to all counties in Kenya. Delivery within Kenya is currently free, as shown at checkout. See our Shipping & Delivery page for details.

Orders within Nairobi are usually delivered within 24 hours (same day for orders confirmed early). Orders outside Nairobi usually arrive within 1–3 working days, depending on your location and courier.

Yes. Our shop is in Westlands, Nairobi. Call or WhatsApp us on 0720 439 917 for directions and to confirm that the item you want is in stock.

You can request an exchange or return within 7 days of delivery, as long as the item is unused, unwashed and in its original packaging with tags. Damaged or wrong items are replaced at no cost to you. Read our Return Policy for full details.

Use our Track Your Order page with your order number and email, or simply call or WhatsApp us on 0720 439 917 with your order number.

Yes. Every item is carefully selected and checked before dispatch. Product photos show the actual items we sell. If you need more photos or details on size and colour, WhatsApp us and we will gladly share.